How to Think About Your Bad Customers With Alex Levin, Co-Founder & CEO of Regal.io Artwork

Data Unlocked

On the Data Unlocked podcast, we're interviewing data and customer experience leaders to discuss how they're using customer data to execute deeply personalized experiences. Learn more about Simon Data at: https://simondata.com There's an immense amount of data being produced today - and it is only a strategic asset if you know how to use it well. Within each episode, guests discuss with the CEO and co-founder of Simon Data, Jason Davis, where potential could be found to unlock the power of data.

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Data Unlocked

How to Think About Your Bad Customers With Alex Levin, Co-Founder & CEO of Regal.io

October 03, 2023 • Simon Data • Episode 50

In this week’s episode of Data Unlocked, Jason sits down with Alex Levin, the CEO and co-founder of Regal.io.

Alex has over a decade of experience in the marketing and product management world. He has worked for some of the biggest names in the industry, such as Thomson Reuters, Personal, Inc., and Titan Steel Corporation.

However, in 2020, he left all of that behind to found his own company, Regal.io.

Regal.io is an AI-enabled outbound conversation platform. The company’s work is all about helping their clients build the highest-answering, best-converting outbound funnel in order to hit their growth goals.

They have worked with some of the biggest names on the market, such as Supergroup, HomeAdvisor, HelloTech, Assure Health, and more.

In this episode, Alex and Jason discuss how to deal and engage with bad customers, the evolution of customer support, Alex’s favorite acquisition strategies, and more.

Are you ready?

Let’s dive in.

Key Takeaways:

Intro (00:00)

Meet Alex (00:36)

The evolution of customer support (03:08)

Let’s talk about bad customers! (05:42)

The best acquisition strategy (10:14)

Regal.io’s approach to bad customers (13:51)

Advice from Alex (17:27)

Who would you have this conversation again with? (21:26)

Additional Resources:

Get in contact with Alex here.

Learn more about Regal.io here.

Learn more about us here.

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